Business Skills & Personal
Development Courses
Residential executive management courses in Birmingham.
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Emotional Intelligence
is a wonderful life changing skill in today’s world. It will transpire your life to become confident and develop an
ability to know your own and other people’s emotions to lead them , sell to them, live and work with them and share
and give happiness. Emotional Intelligence is one of our premium training course not available else where. This is about learning
and saying the right thing at the right time.
This training course will increase the chance of success
in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff
and all who deal with others, will find this a fascinating and really useful training course.
To find out more email us at info@isei.co.uk
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Assertiveness is a communication skill in much the same way that negotiating, delegating and other identifiable business skills are basically
communication skills.
Assertiveness is for everyone, it is a skill that enables people to be more confident and to say
the right thing at the right time.
This Assertiveness training course will increase the chance
of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts
staff and all who deal with others, will find this a fascinating and really useful Assertiveness training course.
To find out more email us at info@isei.co.uk
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This comprehensive
two day Assertiveness training & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations.
You will gain the
tools and techniques to boost your confidence and build your self-esteem.
By the end of this assertiveness training course you will
be able to:
- Recognise the link
between assertiveness, confidence and self-esteem.
- Identify the best approach
to use when voicing ideas and opinions to colleagues and especially senior managers.
- Handle difficult situations
and people confidently and assertively.
- Deal with criticism,
confrontation, anger, and negativity effectively and positively.
- Overcome feelings of
apprehension and understand the importance of language and body language to assertiveness.
- Develop techniques
for better working relationships using assertiveness.
To find out more email us at info@isei.co.uk
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An intensive one-day
Bookkeeping training course aimed at giving those with no or little previous knowledge an understanding of double entry bookkeeping.
Delegates will be able to produce accounts to trial balance,
as well as produce a simple Profit & Loss and Balance Sheet.
To find out more email us at info@isei.co.uk
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Businesses often
encounter financial difficulties as a result of either inadequate budgeting or errors within the compilation of the budgets.
This Budgeting & Cost Control course takes a practical approach to financial planning for the organisation and considers: the compilation of budgets; how to identify
potential problems arising and suggests actions which can be taken. It also looks at ways of improving financial control using
budgets, so as to avoid reduced profits and/or financial problems. It also provides opportunities for participants to apply
the course content to practical examples.
Course Objectives:
- Basic concepts explained
- Budget types
- Analysing variances
and corrective action
- Updating and Flexing
the budget
- Preparing the budgets
and forecast
- Budgeting to control
costs
To find out more email us at info@isei.co.uk
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This Business Communications training course enables you to develop business communications that make your point quickly, clearly and persuasively. You will learn
how to structure your thoughts, analyse your audience's needs, develop key information and present it at the right level of
detail so that it get the results you hoped for.
The business communications
course is highly practical to give you the opportunity to apply the techniques covered. To enable you to develop and improve
your communication skills so that ideas are expressed clearly, concisely and effectively. and to apply these skills to a wide
range of business communications.
During the two day business communications training course,
you will learn a set of strategies for communicating which can be applied to all situations, including long complex reports
or proposals, presentations, emails or text messages, voice mails, or short concise documents.
To find out more email us at info@isei.co.uk
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Powerful communication
techniques are vital for anyone who needs to influence other people to achieve results. During this course you will learn
to enhance your natural communication skills and improve your ability to convince and motivate others.
During this communication skills training course you will
practice skills which increase your sensitivity to the behaviour of others, allowing you to project yourself with confidence,
not only during presentations but also in your daily working environment.
This communication skills training course is designed
for anyone who wants to improve their ability to influence, motivate, inspire and communicate with others.
To find out more email us at info@isei.co.uk
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Self-confidence is
everything; it allows you to make the most of life's opportunities, face challenges and perform well when you need to. This
one day Confidence Building training course is designed to help you build your confidence and self-esteem.
This confidence building training course achieves its
aims through a wide variety of techniques: role-play; group exercises; cognitive training and relaxation strategies.
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The aim of this Consulting Skills training course is to develop the consulting skills of professional staff to promote and improve a client centered approach.
Having completed this consulting skills training course
participants will be able to: Build an effective working relationship with their clients, Carry out an initial diagnosis of
client needs, Contract with clients to provide a framework within which they will work, Provide feedback to a client, Review
and evaluate solutions implemented, Develop ongoing relationships with their clients.
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This Decision Making training course coaches delegates in the techniques of logical thinking, helping you to organise your thoughts and present clear,
persuasive ideas.
The Decision Making training course is designed for managers,
decision makers, and those who need to deliver ideas clearly and methodically.
To find out more email us at info@isei.co.uk
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This Delegation & Time Management training course is for professional, technical and specialist staff who want to gain more control of the way they spend their time.
This is also suitable for managers who have had no previous time management training.
This Delegation & Time Management course is designed
to help people working under pressure in hectic work environments to manage their time proactively; to work smarter –
not harder – and achieve better results and greater satisfaction.
To find out more email us at info@isei.co.uk
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Meetings are a key
tool in the successful management of business activities. All too often time and effort is wasted by calling and attending
meetings which are not well prepared, have no clear purpose and where attendees fail to participate in making decisions.
This Effective Meetings training course aims to assist in dealing with those aspects which inhibit the effectiveness of meetings and emphasise the best practices
which make meetings successful.
To find out more email us at info@isei.co.uk
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Focus groups are
a vital tool for quality & process improvement and staff development strategies. Often focus groups can identify areas
to include in staff/customer surveys; improve staff motivation and morale; or generate creative ideas to problems or areas
of improvement. There are a range of skills needed by a facilitator and this two day Facilitating Focus Groups course will take delegates step by step through preparing and facilitating effective focus groups.
Objectives:
- Understand the benefits
and uses for focus groups
- Develop the key skills
of a facilitator
- Understand and effectively
deal with group dynamics
- Prepare to facilitate
a focus group
- Effectively facilitate
a focus group
To find out more email us at info@isei.co.uk
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Facilitation is fast becoming a key skill for anyone who is in a team, leading a project team, heading up a working group or managing
a department.
Facilitation is the
skill, and art of guiding others to solve their own problems and achieve their objectives without simply giving advice or
offering solutions. A facilitator provides the structure and process – enabling groups to function effectively
and make high-quality decisions.
The 1 day Facilitation training course is highly participative
and designed to help delegates achieve a practical understanding of the process and skills of facilitation. Delegates will
receive a "Facilitator's Toolkit" containing a range of powerful techniques they can utilise back at work.
To find out more email us at info@isei.co.uk
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Business is a constantly
changing environment. What used to work often no longer does. Without change and growth businesses come under ever increasing
threats from competition that gets ever smarter. The problem is how do you motivate the key players in your organisation to
be more Innovative, to find new ways of doing business, to find better ways of solving problems, and to stop problems before
they even occur.
This Innovation & Creativity in Business training course is designed to show people how to 'Think Outside the Box' and be more Innovative and Creative in the way they approach
situations; whether they are serious problems, New Product creation, or simple day to day activities. Its an old adage 'work
smarter not harder', this course can show you how.
To find out more email us at info@isei.co.uk
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Are you dissatisfied
with some aspect of your life? Do you know that things could be better, do you wish that things were different, but don't
feel you have the will, the confidence or the self – belief to change?
This Life Coaching training course will help you to make a real and lasting difference in your life. It will help you learn from your past and design
your future. It will teach you practical strategies to transform the way you see yourself and it will give you a step by step
plan to make any change and see it through.
To find out more email us at info@isei.co.uk
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To listen, really
listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without
fully understanding what has been said.
This Active Listening Skills training course will give participants a range of techniques which they can use to improve their ability to listen. During this Listening
Skills training course, delegates will be able to analyse and increase understanding of the techniques of effective listening,
discuss the skills of communication and focus on the art of listening.
To find out more email us at info@isei.co.uk
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This Minute Taking training course is designed to help participants develop their skills for taking notes at meetings and learn and practice techniques
for writing clear and accurate minutes and agendas
This Minute Taking training course looks at the following
areas: The use and importance of minutes, Procedural aspects, Content and structure of minutes and how to select an appropriate
format, Preparation, The critical skill – listening, Effective note-taking, The finished minutes, Tips and techniques.
To find out more email us at info@isei.co.uk
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In the competitive
trading conditions of the twenty-first century, we are all under pressure to deliver better results. Buyers and sellers at
the forefront of the commercial relationship and managers negotiating internally, all face increasing pressure to achieve
more.
This Negotiation Skills training course describes a range of successful negotiating techniques and explains how you can use them to help you achieve your
key objectives.
To find out more email us at info@isei.co.uk
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This NLP training course gives powerful insights and mental techniques that can enable you to improve how you think, behave and feel –
and also assist you to motivate and influence others to do the same in an effective and impactful way. Used to enhance professional
and personal lives.
Neuro refers to how the mind and body interact with each other
Linguistic refers to the words people use that gives insight into their thinking and feeling
Programming refers, thinking and behavioural patterns or 'programmes' which people
use in their daily lives to limit themselves or be successful
Becoming skilled in NLP will enable you to:
- Improve what you do
- Build effective working
relationship
- Improve your interpersonal
ability and interaction with others
- Acquire new skills
and attitudes and belief for what you want to achieve
- Communicate more effectively
with others
- Set clear goals and
think more clearly with focus
- Manage your thoughts,
moods and behaviours more effectively to achieve what you want.
To find out more email us at info@isei.co.uk
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Personal effectiveness is a result of not just one thing, but of a combination of factors which all impact upon each other. This Developing Personal
Effectiveness training course is designed for those who seek to further develop the key skills and techniques needed to build
personal impact, influence and effectiveness in dealings with others.
This Personal Effectiveness training course will be beneficial
for those who; Need to manage their time and priorities more effectively, Find it sometimes difficult to refuse requests and
say 'No', Need to learn how to manage their emotions more effectively, Want to build their confidence in dealing with 'difficult'
people, Need to persuade and influence others in order to achieve results, Wish to raise their own personal profile and impact.
To find out more email us at info@isei.co.uk
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Getting 'more results
with less effort' is a goal we often hear people aspire to. More often than not however, these same people never seem to have
enough time!
This Personal Organisation Skills training course explores the fundamental reasons behind this phenomenon & introduces a number of tools & techniques which
can be applied back at work in an effort to 'work smarter not harder'.
To find out more email us at info@isei.co.uk
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This Presentation Skills training course is designed to give you confidence when delivering presentations. Learn how to overcome, and use problems to your
advantage in order to give maximum impact with your presentation.
Having completed this presentation skill training course
participants will be able to: Build presentations that create maximum impact, Use your nerves to enhance your presentation,
Choose the right visual aids, Use your voice to greater effect, Recognize and transform problem areas, Handle your audience
with confidence.
To find out more email us at info@isei.co.uk
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This 1-day Advanced Presentation Skills training course is designed to coach experienced presenters to improve their delivery so as to enhance the impact on the audience.
By the end of the Advanced Presentation Skills training
course participants will have: Received feedback on their presentation style and development needs, Practiced voice delivery
and warm up techniques to improve delivery, Assessed how they can package their message content to improve impact, Explored
how their body language affects their delivery, Planned for improvements, Practiced these improvements where appropriate.
To find out more email us at info@isei.co.uk
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The Receptionist is the first person who a visitor sees on entering an office. Their impression of this person will affect how they approach
the rest of their visit.
A professional receptionist who seems pleased to talk
to visitors and can sort out their problems whilst handling the demands of the ringing telephone without losing their cool
is an asset to any organisation.
To find out more email us at info@isei.co.uk
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This Strategy Planning into Action training course is the key to bringing to life any strategic business plan to create a clear direction and purpose that is
translated into individual actions.
- Direction/Purpose/goals
agreed
- Strategies understood
and translated into actions
- People have a sense
of passion and commitment to deliver
Most companies often miss these vital ingredients and
great strategies often fail.
To find out more email us at info@isei.co.uk
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This Stress Management training course is for anyone encountering pressure in the working environment and who would like to feel better equipped to handle
it. It teaches you how to stand up to stress and how to see it as an opportunity for personal growth and development and not
a threat.
This Stress Management training course is designed to
enable delegates to recognise the symptoms of stress and attune themselves to deal with it in a positive manner. Appropriate
action can be taken, lessening the risk of the stress encroaching on general health and well-being.
To find out more email us at info@isei.co.uk
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Millions are lost
every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business.
Most poor technique is not through indifference, rather
a failure to see things from the customer's perspective. As such it is relatively easy to bring about substantial improvements
by application of the techniques taught on this Telephone Skills training course.
To find out more email us at info@isei.co.uk
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This Time Management training course is designed to help participants develop their skills in time management – a way of controlling time at
work in order to achieve more effective results in less time.
This is a practical Time Management training course that
introduces proven techniques for mastering time. The approach will involve presentations and discussion to introduce the concepts
of time mastery and practical exercises and syndicate work to develop personal skills.
To find out more email us at info@isei.co.uk
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It's not just what
you say, it's how you say it! Verbal communication is the most powerful tool humans have. There are different ways of using
this tool. We can choose how we use it through Voice Coaching.
This is a highly interactive and fun Voice Coaching training
course and team building opportunity, that not only provides an introduction to verbal communication skills, but also highlights
how our delivery style impacts others.
To find out more email us at info@isei.co.uk
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The primary value
of a business plan is to create a written outline that evaluates all aspects of the economic viability of your business venture including a
description and analysis of your business prospects.
This 1-day Writing Business Plans training course can
be tailored to meet your specific requirements.
To find out more email us at info@isei.co.uk
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This Writing Courseware Material training can be a 1or 2 day course to allow for written examples to be created using design techniques and templates. It will require
both work on computers and in groups discussing ideas. You'll also get MS Word templates that you can use to create professional-looking
manuals quickly and easily.
Topics include:
- analysing your readers'
information needs
- preparing a document
plan
- developing outlines
and prototypes
- organising information
so it's easy to use
- writing in plain English
- designing attractive
and professional page layouts
To find out more email us at info@isei.co.uk
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Presenting information
in a written form is a problem that is increasingly faced by all managers. While financial data is frequently a key part of
such reports, it is usually the narrative element which causes trouble for the writer and, sadly, confusion for the reader.
Since written reports are often the starting points for action, such trouble and confusion can only cause unwarranted delay.
Having completed this Writing Professional Reports training
course participants will be able to:
- identify the purpose
of their reports
- apply a recognised
and helpful report structure
- organise the material
logically
- present the information
clearly and readably on paper or screen
To book a course for you or to discuss your particular needs please e-mail to m.butt@isei.co.uk.
